Shipping policy

Shipping Policy

Order Processing Time

All orders are processed within 1-3 business days after payment confirmation. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, processing may be delayed by a few days. If there will be a significant delay in the shipment of your order, we will contact you via email or phone.

Shipping Rates and Delivery Estimates

We currently offer free shipping on all orders within the United States.

Estimated delivery times are as follows:

• Standard Shipping: 5–12 business days after processing

Delivery delays can occasionally occur due to carrier delays, customs processing, or other events outside of our control.

Shipment Confirmation and Order Tracking

You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24-48 hours.

Where We Ship

We currently ship to addresses within the United States. We are working on expanding shipping options to additional countries — sign up for our newsletter to be the first to know when we do.

Customs, Duties, and Taxes

Aurelle Skin is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Aurelle Skin is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipping carrier or our support team directly at urbahpremium@gmail.com to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Questions

If you have any questions about shipping, please contact us at urbahpremium@gmail.com.